Hi James,
According to this, you need to be running at least JIRA 7.0. What's your JIRA version?
Also, if you want to look at this yourself, there is a large application link troubleshooting guide available.
Hi James,
In that case your best bet is to run through the troubleshooting guide I linked to above. If nothing in there helps, or you want someone to run through it for you, you'll need to log a support call.
Because all other aspects of the link are working, it's probably one setting somewhere (or the change just hasn't filtered through yet), but I'll admit that this is a strange one. I've seen the application link not work, but I've never seen one specific element of it fail when everything else works....
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