Software Project Space template missing

[James Rice]

We have JIRA and Confluence linked.  All other aspects of the link are working but the template will not show up.  Any suggestions?

[Rob Woodgate]

Hi James,

According to this, you need to be running at least JIRA 7.0.  What's your JIRA version?

Also, if you want to look at this yourself, there is a large application link troubleshooting guide available.

[James Rice]

Hi Rob,

We're running 7.1

[Rob Woodgate]

Hi James,

In that case your best bet is to run through the troubleshooting guide I linked to above.  If nothing in there helps, or you want someone to run through it for you, you'll need to log a support call.

Because all other aspects of the link are working, it's probably one setting somewhere (or the change just hasn't filtered through yet), but I'll admit that this is a strange one.  I've seen the application link not work, but I've never seen one specific element of it fail when everything else works....