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Service Desk Knowledge base Article links for related articles points to Confluence

Hi everyone,


is this works as designed that related articles links always points to the confluence space directly instead of just loading the related article in the viewport of the service desk.

So from my point a customer does not need to enter confluence to view related articles.

But authenticated as a customer all links goes directly to confluence (different url, different layout is not good for the customer experience).


Any ideas?

Best regards 

1 answer

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Answer accepted
Diego Atlassian Team Jan 16, 2020

Hello, @Andre Schmidt !

Reading our documentation, I could find that yes. It is expected of the knowledge base to redirect users to another interface. Here we have our documentation about Knowledge Base:

Looking further down into our requests, I could find one that sounds like it is aimed at your expectations:

I hope this shines some light into your situation! Looking forward to your reply.

Hi Diego,


thanks for the information.

Like Diego likes this
Diego Atlassian Team Jan 20, 2020

Thanks for getting back to me, @Andre Schmidt!

Let us hear from you in the future.

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