It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SMTP outgoing test message always failed Edited

Dear Sirs,

I've installed confluence 7.0.2 under Ubuntu server 18.04. Firewall has opened port 465. Parameters for connection - , port 465, TLS authorization. When I've send test email - I see at logs that sending was unsuccessful. Please advise me what should I do?

An error has occurred with sending the test email:
com.atlassian.mail.MailException: com.sun.mail.util.MailConnectException: Couldn't connect to host, port:, 465; timeout 10000;
  nested exception is: connect timed out

1 answer

0 votes

Hello Sergey,

Happy to help you with this.

From your logs it's only telling us that your Confluence site isn't able to connect to your mail host at via port 465 due to a timeout. You'll want to check with your mail server admin to see why that might be. One test you can run is by logging in directly to the server that your Confluence site is hosted on, and seeing if you can telnet to that port via

Let me know if you have any questions about that.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

158 views 3 8
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you