Recover Confluence from server crash

Question

Hello Support,

Our confluence server was crashed, We are able to recover installation files from old server and restored into new server but unable to start confluence successfully.

Is there any specific steps we should follow to restore confluence from old files?

Regards

Gaurav Trivedi

gaurav.trivedi · Answer

Hi @Peter DeWitt

thank you for feedback.

I did tried to uninstall and install version which i had before.

In old server files i see that below folder had java.

C:\Program Files (x86)\Java\jre1.8.0_144\

Peter DeWitt · Answer

Are you pointing to the correct version of Java 32-bit vs. 64-bit?

gaurav.trivedi · Answer

Thank you Peter,

I ran service as "Run as administrator" it did solve the earlier error, However it is giving below error now. I did google and verified that JAVA Home is configured correctly.

[error] [ 6612] Failed creating java
[error] [ 6612] ServiceStart returned 1

Thanks & Regards
Gaurav