Not Permitted to access jira confluence

Question

we having difficulty to access jira confluence under  different administrator account login.

so far thats only 1 login was able to access jira confluence which is sysadmin.

our account have assigned as administrator unfortunately no right to access to confluence.

please advise which setting need to be done in order to allow others account to access confluence.

Thanks

JIRA Self Hosted

Terry

Sloan N_ B_ · Answer

Hi Terry

If you lost access to your Confluence admin have a look at this Knowledgebase article: https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

For JIRA: https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html#RetrievingtheJIRAAdministrator-ForJIRAversionsabove6.2.1:

To allow confluence access in general a user must inherit the "can use" global permission. You can learn about global permissions here: https://confluence.atlassian.com/doc/global-permissions-overview-138709.html

Administrator privileges are granted through the group membership of confluence-administrators.

Please see the guides respecting your used versions.

Cheers
Nick