We are running Confluence 5.4.3. When using @mention functionality within Confluence there are some users who do not show up and hence @mention functionality does not work for them. We cannot seem to notice any difference for these users. They have access to Confluence and the space we are using the @mention functionality. Are there other settings we should be looking at to distinguish the missing users?
Usually problems regarding mentions are related to the index of confluence. Can you try to rebuild indexes in confluence admin -> content indexing and check if the users appears again?
Also, are you able to replicate the same behavior on a staging instance of confluence?
I recently had the same issue, it seemed that some of my users were found twice in the people directory which caused a whole stacktrace in my log file and not finding them using the @mention macro.
I resolved it by following the information here: https://confluence.atlassian.com/display/CONFKB/Duplicates+in+the+People+Directory
And after doing that I did a rebuild of my search index which fixed the problem for us.
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