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Looking for email notifications when @ mentioned in a Confluence page

Does anyone know if Confluence has native email notification for @mentions in Confluence? I see the notifications in the notification center, but do not get emails. 

Thanks!

1 answer

0 votes
G subramanyam Community Leader May 13, 2021

Hi @Stephen Gibbons welcome to the Atlassian community.

To answer your query, YES the @mentions will receive a notification by email and in their workbox; if you mention them in a task, the task is assigned to them and appears in their tasks list.

And here are the official confluence server 7.12 details about the mentions and notifications:

  • Mention notifications - A notification is sent to a person the first time you mention them in the content of a page, but not for subsequent mentions. If you need to catch someone's attention, and you've already mentioned them on the page, try mentioning them in a comment. A notification is sent every time you mention someone in a page comment or inline comment, not just the first time.
  • Frequently mentioned people - Confluence relies on your browser's local storage to remember the people you mention regularly. You may see different results if you switch devices, or don't allow local storage.  Confluence doesn't indicate whether someone is a creator, contributor or commenter when they are also a recent mention (because we're grabbing them straight from your local storage, not the page itself). 
  • Changing the mention name - if you change the mention name in the editor (for example you backspace to remove their surname, or edit the mention link to change their full name to their preferred name) this will be treated as free text and won't be updated if the person changes their name, or is deleted from Confluence.

If you wish to read the documentation, here is the link 

Stay safe and stay healthy.

Hi @G subramanyam . Thank you for the quick response. If I understand you correctly, a simple @ username will not spawn the email notification. However if you assign a task via @ username // do this task it will. 

I checked our confluence mentions plugin and it shows 37 of 37 modules enables, however, when a colleague @ mentioned me, I did not receive an email, just a notification center notice. 

Really what our clients would like is an email notification anytime they are tagged in a page.

Any additional thoughts or am I missing something? Thank you -- Steve

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