Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Licensed user seems less than signed up currently

Good evening,

this afternoon a collegue of my tried to create a new space into our Confluence instance but she got a message, reported in first pic named "This Confluence installation is not licensed for additional users.jpg".This Confluence installation is not licensed for additional users.JPG

So I checked the cause and I found the situation highlighted into second pic named "License Details.jpg" where your app reported me that there are 15 users signed up currently against 10 licensed.License Details.JPG

Users management is made in Jira and only 10 users may logon to Jira, as you can see on third pic named "Users with Jira Software Access.JPG".Users with Jira Software Access.JPG

So, eve iff all users are syncronized with Confluence only 10 have access to it, and it's very strange that Confluence replies in this way.

I surf over blogs to find out a solution but I didn't find nothing.

May I obtain a support from your site to solve this situation?

Thank for you attention


Roberto Doneda

1 answer

1 accepted

0 votes
Answer accepted

Hi guys,

I found the solution, because even if the native groups of Confluence weren't yet used for central users management in Jira, theyh were counted into 

Global Permissions --> Licensed Users

disabling them now it works.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Confluence

Lessons and Learnings: Six Months of Working Remote [Discussion]

Hey there, folks! For most of us, the past six months- yes, you read that right- have been a journey. More people than ever before have pivoted to working remotely, and navigating being on-scre...

8,583 views 7 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you