Licensed user seems less than signed up currently

[Roberto Doneda]

Good evening,

this afternoon a collegue of my tried to create a new space into our Confluence instance but she got a message, reported in first pic named "This Confluence installation is not licensed for additional users.jpg".

So I checked the cause and I found the situation highlighted into second pic named "License Details.jpg" where your app reported me that there are 15 users signed up currently against 10 licensed.

Users management is made in Jira and only 10 users may logon to Jira, as you can see on third pic named "Users with Jira Software Access.JPG".

So, eve iff all users are syncronized with Confluence only 10 have access to it, and it's very strange that Confluence replies in this way.

I surf over blogs to find out a solution but I didn't find nothing.

May I obtain a support from your site to solve this situation?

Thank for you attention

Sincerely

Roberto Doneda

[Roberto Doneda · Accepted solution]

Hi guys,

I found the solution, because even if the native groups of Confluence weren't yet used for central users management in Jira, theyh were counted into 

Global Permissions --> Licensed Users

disabling them now it works.

solved