It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

License update "XSRF check failed"

When i try to update the license of confluence 5.10.3 i get a "XSRF check failed" error. How can i fix this?




4 answers

1 accepted

5 votes
Answer accepted

Hi Mario,

  thank you for your answer. Both did not work. 

  I am using an apache proxy in front of my confluence - when i connect direct to the confluence server i as able to update the license.



You're welcome.


Make sure the Base URL is the same as the URL you're using.

I had the same problem with a freshly installed Confluence 6.0.4 when I tried to apply the license. I started off by using the internal Tomcat webserver on port 8090. I then installed Apache with mod_proxy and was using the, but hadn't updated the Base URL.

The XSRF failure disappeared as soon as I updated the Base URL.


I moved the site to https, after changing the base url the license worked as intended. Thanks for the hint!

Hi Reinhard, 

you could try to temporary diable XSRF Token:

But usually you should be able to update license with a valid session / token. Did you try to log out and log in again? 

Hope this helps. 

Best Regards, 

Hello, I also have this exact same problem when updating my developer license in Confluence.  I will be opening a support ticket regarding this issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

Enhancements to the Confluence Mobile App

  Hey Community! I’m Stephanie Zhang, a Product Manager along with @Wei on the Confluence mobile app. Our team has been hard at work to deliver helpful enhancements to the Confluen...

111 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you