User is trying to import a word document that's about 3MB in size and keeps getting heap size errors. I've increased the heap size to 512MB for min and 1024MB for the max (server has 8GB of ram and is running Windows 2008 server R2). What do I need to look for to solve this issue? Are there settings specific to the office import?
These settings are very specific to your environment. Things like the instance size (number of issues, projects, etc), and the number of installed plugins are directly related with the heap size needed.
Then, I believe that the better way to handle this problem is upon analyzing your logs, on a support ticket. Therefore, could you please open a request at http://support.atlassian.com and provide your log files, so the team can quickly analyze your instance and provide a solution?
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