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Infinite loading on file preview

Ponnappan Ganapathiya
Ponnappan Ganapathiya
Contributor
March 31, 2024

After migrating to datacenter while I am adding any images the preview image is kept loading and some files are unable to publish. With existing files the preview is visible but it not showing in the page or the attachments are failed to load.Confluence error1.PNGConfluence error4.PNG 

 

 

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Humashankar VJ
Humashankar VJ
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April 1, 2024

Hi @Ponnappan Ganapathiya 

 

Please try:

  • A different browser, like Firefox.
  • Clearing your browser cache, including cookies, and then testing the preview.

 

Per Atlassian Support, there are 2 recommendations for this seemingly very individual error case:

1. In principle, a support issue must be reported to Atlassian.

2. If it is a .msg file, you must also vote for the feature https://jira.atlassian.com/browse/CONFCLOUD-74736.

 

Atlassian Support

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

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Confluence
DEPLOYMENT TYPE
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VERSION
8.5.4
TAGS
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