I'm unable to open my zip file.

[Helen Mcdavid]

 I've uploaded the zip file on to the system but i'm unable to open it, When i click on the file i'm told the cloud is unavailable 

[Zak Laughton]

Hi Helen!

I understand you're running into issues with a zip file in Confluence. However, I'm a little unclear on exactly what the issue is here and what you're trying to do.

The following information will help others in the Community to understand and troubleshoot the issue:

• What are you trying to do? (or why are you trying to upload a zip file)
• What steps did you take to upload the zip file?
• What are the contents of this zip file, and where did it come from?
• Please provide a screenshot of the full page where you see the error, including the URL bar (this will help us get a better understanding of where and how the error is presenting).

Thanks!
– Zak

[Minh Tran]

Hi @Helen Mcdavid ,

Sorry that you met uncomfortable experience. Can you create a ticket at https://getsupport.atlassian.com/ then our support engineers will follow up with you?

Thanks,

Minh

[Helen Mcdavid]

Thank you for your help, Sadly i cant get any help from getsupport as i'm don't pay for the service. I can only ask the community page. kind regards 

[Minh Tran]

@Helen Mcdavid What version of Confluence are you using? Can you let me know the steps to reproduce it also? Any screenshots are much helpful to troubleshoot your problem