I have a trouble with collaboration

when i want to edit the page or create a new empty page, confluence freeze. When i disable collaboration - all ok, but i have to repair collaboration. what should i do? i may sent logs. Please help me

1 answer

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Krisz [Adaptavist] Community Champion Jan 25, 2018

hi there,

There is a whole page at Atlassian, dedicated to problems with the collaboration tool: https://confluence.atlassian.com/confkb/collaborative-editing-and-synchrony-troubleshooting-858584399.html

Most of the time, in my experience, it's a network issue. Either the port of synchrony is not open or something stops the communication (firewall maybe).

I hope this helps somewhat.


this function (collaboration) don't work without internet? This feature needs internet? or no? what does it need (i mean network) resolving any names or something?

Krisz [Adaptavist] Community Champion Jan 25, 2018

It should not require internet to work, only that your browser can reach the confluence serve and vice-versa.

There is some info here: https://confluence.atlassian.com/confeap/administering-collaborative-editing-847355676.html

I don't know how you set up your system (and shouldn't, of course), so I can only give you some guesses regarding what the problem could be.

Let me know if the page I shared is any help.

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