I have a trouble with collaboration

when i want to edit the page or create a new empty page, confluence freeze. When i disable collaboration - all ok, but i have to repair collaboration. what should i do? i may sent logs. Please help me

1 answer

1 vote
Krisz [Adaptavist] Community Champion Jan 25, 2018

hi there,

There is a whole page at Atlassian, dedicated to problems with the collaboration tool: https://confluence.atlassian.com/confkb/collaborative-editing-and-synchrony-troubleshooting-858584399.html

Most of the time, in my experience, it's a network issue. Either the port of synchrony is not open or something stops the communication (firewall maybe).

I hope this helps somewhat.

Cheers,
Krisz

this function (collaboration) don't work without internet? This feature needs internet? or no? what does it need (i mean network) resolving any names or something?

Krisz [Adaptavist] Community Champion Jan 25, 2018

It should not require internet to work, only that your browser can reach the confluence serve and vice-versa.

There is some info here: https://confluence.atlassian.com/confeap/administering-collaborative-editing-847355676.html

I don't know how you set up your system (and shouldn't, of course), so I can only give you some guesses regarding what the problem could be.

Let me know if the page I shared is any help.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jul 10, 2018 in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

939 views 23 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you