I have a trouble with collaboration

when i want to edit the page or create a new empty page, confluence freeze. When i disable collaboration - all ok, but i have to repair collaboration. what should i do? i may sent logs. Please help me

1 answer

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Krisz [Adaptavist] Community Champion Jan 25, 2018

hi there,

There is a whole page at Atlassian, dedicated to problems with the collaboration tool: https://confluence.atlassian.com/confkb/collaborative-editing-and-synchrony-troubleshooting-858584399.html

Most of the time, in my experience, it's a network issue. Either the port of synchrony is not open or something stops the communication (firewall maybe).

I hope this helps somewhat.

Cheers,
Krisz

this function (collaboration) don't work without internet? This feature needs internet? or no? what does it need (i mean network) resolving any names or something?

Krisz [Adaptavist] Community Champion Jan 25, 2018

It should not require internet to work, only that your browser can reach the confluence serve and vice-versa.

There is some info here: https://confluence.atlassian.com/confeap/administering-collaborative-editing-847355676.html

I don't know how you set up your system (and shouldn't, of course), so I can only give you some guesses regarding what the problem could be.

Let me know if the page I shared is any help.

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