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I can't log into Confluence as any user

Fred
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November 7, 2023

Hi all.

We lost the ability to log into confluence using domain accounts and the built-in administrator.

When I try to log in using a domain account, I get an error: incorrect login or password

When I try to log in as an local administrator, an error appears about the need to enter a CAPTCHA, if I enter a CAPTCHA, I still cannot log in and receive the same error. Attached is a screenshot of my error.

Tell me how I can solve the problem and what logs I can see to debug?

image.png

1 answer

0 votes
Michel Neeser
Community Champion
November 7, 2023

Hi @Fred and welcome!

Please contact Atlassian Support for issues regarding account or login problems, they will be able to help you.

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