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I can't log into Confluence as any user

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 07, 2023

Hi all.

We lost the ability to log into confluence using domain accounts and the built-in administrator.

When I try to log in using a domain account, I get an error: incorrect login or password

When I try to log in as an local administrator, an error appears about the need to enter a CAPTCHA, if I enter a CAPTCHA, I still cannot log in and receive the same error. Attached is a screenshot of my error.

Tell me how I can solve the problem and what logs I can see to debug?


1 answer

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Michel Neeser
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 07, 2023

Hi @Fred and welcome!

Please contact Atlassian Support for issues regarding account or login problems, they will be able to help you.

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