I am having problems adding a user.

I can add the use but cannot add the user to any groups inside confluence.  Got any ideas?


I have already tried to add the user via the 'Groups' under 'users and security' on the left hand side but cannot.

Please help,

steve Kirner

801 557 1310

1 answer

This widget could not be displayed.
Ann Worley Atlassian Team Jan 05, 2018

Hi Steven,

The user will be created in the first User directory (on the list under Confluence Admin>User Directories) to which Confluence has permission to write. Usually any LDAP, Crowd or Jira external user directories are not writable from Confluence, so you can't change an LDAP group by adding a member to it in Confluence, for example.

There is an option to use Confluence local groups with a read-only LDAP user directory. This enables you to define groups in the Confluence internal directory and add LDAP users to them. This is handy for assigning permissions in Confluence without creating groups in LDAP for that. I am guessing this is what you may like to do. To check the setting, edit your LDAP user directory and see:

Screen Shot 2018-01-05 at 12.06.34 PM.png

I wanted to share this doc in case it is helpful: 

Managing Multiple Directories

 I look forward to hearing more about what user directories the users are in and what directory the groups are in.

Please let me know if you see an error message in the browser when you try to add the users to the groups.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

229 views 2 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you