How to remove a Long-Running Task on Confluence Server?

[Annica Waltersson]

While attempting to update an app, the task got stuck and stays as a long-running task only displaying the Installing panel on the Manage apps page stuck in "Downloading... Installing..." and preventing further actions.

We are on Confluence server 7.11.1 and I can only find information on how to kill the long-running task on Cloud (https://confluence.atlassian.com/confkb/how-to-remove-long-running-tasks-1014672667.html). Any advice on how to resolve this on Confluence server is appreciated, thanks.

[Charlie Misonne · Accepted solution]

Hi Annica,

I'm afraid the only solution is to restart Confluence. Have you tried that yet?

Processes can not be killed separately in Confluence server as there is only 1 system process: the java process.

[Annica Waltersson]

Thank you Charlie, a restart resolved the issue :)

[Harold Price]

I have encountered the same problem after installing an add-on. We restarted the service and still get the error you described:

A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update apps until this task has completed.

Is there any other way to solve this?