If no-one is able to login then creating a new user is probably not the right way to handle it. Atlassian have provided instructions for getting back in if your admins are locked out:
If you're using Confluence WITHOUT JIRA user management:
If you're using Confluence WITH JIRA user management:
These are for server versions, which I assume you're on because you haven't included a Cloud tag. If you're on Cloud, you need to contact Atlassian support, and they'll get one of your admins back in.
Hi my Community friends! For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...
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