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How to fix error "Could not load bootstrap from environment"

I'm running a server instance on trial license. I have uploaded a lot of content to demo the tool to my manager. But suddenly instance is no longer working and I get error "Could not load bootstrap from environment" with exception "IllegalStateException: File corrupted in chunk 1847336, expected page length 4..1024, got 429608710 [1.4.196/6]"

Any ideas on how to fix this and get this instance running again to recover contents and then move to a paid license?

I will really appreciate your help and advice

Regards

1 answer

0 votes

Hello Maximiliano,

Happy to help you get your Confluence demo back up and running!

Could you tell me a few things first?

  1. What is your Confluence version number?
  2. What type of database are you testing with?
  3. Has the instance ever been upgraded or restarted? 
  4. Have you made any configuration changes to this instance at any time?
  5. Could you generate a new Confluence config file and see if that corrects the issue? 
  6. Check your Confluence Server logs in addition to the UI logs, and see if there is any more information on what is causing this.

Regards,

Shannon

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