How to avoid certain articles from showing up on the related knowledge base articles?

 

1 answer

Hey Shwetha,

you could set a restriction to the page that you want to hide. If the user have no permission to view the page (i.e. your customers), he won't see this page in the knowlege base search

 

Cheers,

Julian

Thanks Julian, 

But may be I explain the problem a bit more. there are certain general articles stored in the knowledge base and also articles that describe the solutions. Both of them should be available for the users but only the solutions articles should show up on the JIRA tickets under the 'Related knowledge base articles' and not the general articles.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Feb 06, 2019 in Confluence

Try out the new editing experience

Hi team, I’m Avinoam, a product manager on Confluence Cloud, and today I’m really excited to let the Community know that all customers can now try out the new editing experience and see some of the ...

1,038 views 51 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you