How do I gain access to confluence-administrators group?

I have just opened a new instance of Confluence, and there is a user "Sysadmin" <> that currently holds all the permissions to confluence-administrators and system-administrators. How do I get access to these groups and to this sysadmin account?

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Is it onDemand or download? If it's onDemand you can't. Atlassian doesn't want people breaking onDemand instances.

Thanks Sean, it is OnDemand. Do I need to ask Atlassian to help me admin my system then? The noreply email makes me feel like it's a lost cause...It seems there are some permissions that only the confluence-admin and system-admin have that I need.

Correct. Here's a link to documentation on restricted functions and what Atlassian will change upon request:

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