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Highlighting text isn't working SOMETIMES?

Ashrey I'm New Here Feb 02, 2022

Hey guys. I created a confluence page for my team to use & each bullet in the table is a paragraph they should be able to highlight (by clicking & dragging OR by double/triple-clicking) & ctrl+c to copy the text & paste into another location. Unfortunately, multiple people have reached out to mention SOME of the sections of the table/comments (never the same ones for each individual, and not always ALL of the comments on the page) aren't able to be highlighted (using either of the two underlined methods above). I even had them share their screen to see the issue & sure enough, it's like they're not even clicking on that text - there's zero response. I have had this happen once before & closing/reopening Confluence worked to fix it, but a couple of them have tried this & it doesn't resolve the issue until they close/reopen multiple times...

If it helps, we're all using Chrome & we access confluence via a link provided by our employer.. I am also a Space Admin. Is there a fix that will prevent this from continuing & happening in the future? I don't understand what could cause such an odd but inconvenient issue.. :( 

Thanks in advance for any advice! 

1 answer

0 votes
Jack Brickey Community Leader Feb 02, 2022

For something like this I would generally reach out to Atlassian support especially if it is remotely reproducible.

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