HTTP Status 500

I have a new install of Confluence. This is the first time I powered down the server.. When it came back up I got an HTTP Status 500 error. Aside some installing a few plugins I haven't made many changes. Were should I start to get it back online?

5 answers

0 votes
Jeff Thomas Atlassian Team Mar 25, 2014

Hey Chris, the atlassian-confluence.log will likely include some information on what the error is/what's causing it.

You might also consider opening a support ticket at

Here are some errors.

2014-03-26 08:07:12,094 WARN [http-8443-4] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog No SystemInformationService could be retrieved from the Container.
2014-03-26 08:07:12,095 INFO [http-8443-4] [atlassian.confluence.status.SystemErrorInformationLogger] writeToLog
Build Information: Can't retrieve build information - no SystemInformationService available.
Request Information
URL:<br< a="">>Scheme: https
Port: 8443
URI: /500page.jsp
Context Path:
Servlet Path: /500page.jsp
Path Info: null
Query String: null
javax.servlet.forward.request_uri: /
javax.servlet.forward.servlet_path: /index.action
javax.servlet.forward.path_info: /500page.jsp
os_securityfilter_already_filtered: true
atlassian.core.seraph.original.url: /500p...

Check out these errors please... I have so many.. I need to be able to upload the log.

2014-03-26 02:00:00,294 INFO [scheduler_Worker-10] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: Checking...
2014-03-26 02:00:00,387 INFO [scheduler_Worker-10] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4526: "Remove the legacy remotable apps plugin from the user installed plugins" - Ok
2014-03-26 02:00:00,388 INFO [scheduler_Worker-10] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok
2014-03-26 02:00:00,388 INFO [scheduler_Worker-10] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517
2014-03-26 02:00:47,818 WARN [scheduler_Worker-10] [atlassian.hibernate.extras.XMLDatabinder] writeObjects Null object found for key:class =, id = 0
2014-03-26 02:00:49,812 WARN [scheduler_Worker-10] [activeobjects.confluence.backup.LoggingBackupProgressMonitor] beginBackup Begin Active objects backup, change log level to INFO for com.atlassian.activeobjects.confluence.backup for more detailed logging.
2014-03-26 02:00:53,075 WARN [scheduler_Worker-10] [activeobjects.confluence.backup.LoggingBackupProgressMonitor] endBackup Completed active objects backup.
2014-03-26 07:47:25,132 ERROR [scheduler_Worker-9] [sf.hibernate.util.JDBCExceptionReporter] logExceptions Communications link failure

It's fixed. IPTables was set to auto start. Also, mysqlD was not set to autostart.. Go figure Linux not starting services automatically. Why Linux is so against this.. hahaha.. Anyway.. Go ahead and close the ticket. You led me in the right direction.

The above steps fixed my issue.

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