Failed Login to Confluence

Hi!

What could be the problem that 1 user can't log to Confluece. System ask username and psw and if its inserted nothing will happen?

About month ago she could log in, but suddenly she cant. She has all the rights to log Confluence. I check from Confluence administrator she's accounta and this sie seems to be ok.

2 answers

1 accepted

What are you using for auth? AD? If so, did she change her AD password recently?

This issue might be due to one of the following:

1. Authentication issue

2. Authorization related matter

3. Application Access related (eg: OnDemand environment)

4. Existing bug in the Confluence version used

However, to further troubleshoot such case, error message and Confluence version are key starting points.

Thanks! I will look those suggestions.. Psw was changed lot of time ago.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

435 views 18 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you