Failed Login to Confluence


What could be the problem that 1 user can't log to Confluece. System ask username and psw and if its inserted nothing will happen?

About month ago she could log in, but suddenly she cant. She has all the rights to log Confluence. I check from Confluence administrator she's accounta and this sie seems to be ok.

2 answers

1 accepted

0 votes
Accepted answer

What are you using for auth? AD? If so, did she change her AD password recently?

This issue might be due to one of the following:

1. Authentication issue

2. Authorization related matter

3. Application Access related (eg: OnDemand environment)

4. Existing bug in the Confluence version used

However, to further troubleshoot such case, error message and Confluence version are key starting points.

Thanks! I will look those suggestions.. Psw was changed lot of time ago.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 29, 2018 in New to Confluence

How to use Confluence Cloud for stakeholder management

Most of us don’t need much convincing that stakeholder management is important. It just makes sense that keeping everyone in-the-know on projects and assigning clearly defined roles is key to having ...

1,090 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you