It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error while importing XML Data Export

Since a week I have been desperately trying to migrate my confluence server system onto a Kubernetes solution. 

Everything works fine except for the Restore of my existing data. When I am trying to restore my freshly installed new confluence instance, I always run into the following error message. 

Import failed. Check your server logs for more information. com.atlassian.confluence.importexport.ImportExportException: Unable to complete import: Error while importing backup: com.atlassian.synchrony.Events

As anyone else experienced the same? I seem to not overcome this issue no matter what I try. I can provide you a more detailed log if you wish as well. 

The error occurs every time and it occurs approximately 60 seconds into the import. It appears that this is first thing in the entities.xml that can go wrong.

 

I hope you can help. 

 

Best, 

Steve

 

2 answers

Delete your atlassian-confluence.log file and try again.  There will be a stack trace there that contains a description of what went wrong. The error you posted isn't helpful in troubleshooting, but errors earlier on in the log file will be.  If you can't figure it out based on earlier stack traces, post up the errors, or ideally the whole log file somewhere (ie: pastebin, etc) and we should be able to help you troubleshoot.

Hi Dave,

I tried as you suggested but I did not succeed. You can find my complete atlassian-confluence.log right here: https://pastebin.com/1vM2gnHR

 

This is the most recent try from a freshly configured database and a freshly installed confluence instance. 

 

Hope you can help! 

Hmm... not much to go on here.  From what I can see, you are running a supported configuration of Confluence 5.5. Double check that Supported Platforms link to make sure you have a supported Java and database (log says you're running Java 1.7 and MySQL 5.5.)

It may be a bug.  There is a JAC issue that describes how to enable more verbose SQL logging. That should give you more info on what's going on.  If you are moving from another database technology, you may be hitting a table constraint difference. I've seen this before when going to or from Oracle and Postgres.

Hey Dave, 

I doublechecked the Platforms - everything is compatible. 

 

I created a second log with the verbose SQL logging enabled right here :https://pastebin.com/2FLaWB6Y

 

What is happening with this stuff? I am kinda getting annoyed and tired of it. 

 

Best,

Steve

Hello Dave, 

 

4 weeks have passed and I haven't heard from you. What can I do to proceed? I will need this up and running asap. 

Hi Dave,

I tried as you suggested but I did not succeed. You can find my complete atlassian-confluence.log right here: https://pastebin.com/1vM2gnHR

 

This is the most recent try from a freshly configured database and a freshly installed confluence instance. 

 

Hope you can help! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

353 views 11 11
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you