Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error $soyTemplateRendererHelper.getRenderedTemplateHtml

Confluence is installed locally. H2 embedded database is used.

Everything worked fine, but after one reboot, instead of the top menu, the message $soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", "", $templateParameters) appeared.

I found this article Missing buttons inside the top bar with "$soyTemplateRendererHelper.getRenderedTemplateHtml" error message appears instead. It says that you need to connect to the database. I found another article Embedded H2 Database that says about using DBVisualizer.

I installed DBVisualizer and tried to connect to the database and got an error 

An error occurred while establishing the connection:

Long Message:
Ошибка ввода/вывода: null
IO Exception: null [90028-199]

   Type: org.h2.jdbc.JdbcSQLNonTransientException
   Error Code: 90028
   SQL State: 90028

 Confluence works, all articles are available, but there are no header and comments.

How to fix the problem?

1 answer

0 votes
Fabian Lim Community Leader Dec 23, 2021

Hi @rkopaev

If you are still experiencing this issues, you can find the following troubleshotting article that addresses this issue:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence Cloud

🏠 Say hello to the new Confluence Home!

Hi Atlassian Community, My name is DJ Chung, and I’m a Product Manager on the Confluence Cloud team. Today, I’m excited to share a new and improved version of Home. The new Home helps you ...

38,751 views 28 126
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you