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Error $soyTemplateRendererHelper.getRenderedTemplateHtml

Confluence is installed locally. H2 embedded database is used.

Everything worked fine, but after one reboot, instead of the top menu, the message $soyTemplateRendererHelper.getRenderedTemplateHtml("com.atlassian.auiplugin:aui-experimental-soy-templates", "aui.page.header.soy", $templateParameters) appeared.

I found this article Missing buttons inside the top bar with "$soyTemplateRendererHelper.getRenderedTemplateHtml" error message appears instead. It says that you need to connect to the database. I found another article Embedded H2 Database that says about using DBVisualizer.

I installed DBVisualizer and tried to connect to the database and got an error 

An error occurred while establishing the connection:

Long Message:
Ошибка ввода/вывода: null
IO Exception: null [90028-199]

Details:
   Type: org.h2.jdbc.JdbcSQLNonTransientException
   Error Code: 90028
   SQL State: 90028

 Confluence works, all articles are available, but there are no header and comments.

How to fix the problem?

1 answer

0 votes
Fabian Lim Community Leader Dec 23, 2021

Hi @rkopaev

If you are still experiencing this issues, you can find the following troubleshotting article that addresses this issue: https://confluence.atlassian.com/confkb/missing-buttons-or-the-entire-top-bar-with-soytemplaterendererhelper-getrenderedtemplatehtml-error-message-867358888.html

Regards

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