Error in Confluence server Lucidchart integration.

Akhand Pratap Singh November 6, 2022

Hello, 

We had an integration between our Confluence server and Lucidchart which was working fine for sometime but all of  sudden we started getting below error

https://lucid.app is unreachable from your Confluence server host. Please adjust your firewall rules. This is most likely not a problem with the Lucidchart Confluence connector add-on or the Lucidchart cloud service 

When checked in logs we found below error.

ERROR [http-nio-8090-exec-1157] [lucidchart.atlassian.environment.EndpointTestHelper] canSendRequestsTo Exception when forming and sending requests to https://lucid.app
-- referer: https://lucid.app/ | url: /plugins/lucidchart/editDiagram.action | traceId: d31de7135afe7874 | userName: **** | action: editDiagram
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Can, someone help me with the fix for this?

Thank-you 

2 answers

0 votes
sshalabh
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October 3, 2024

@Akhand Pratap Singh Were you able to resolve this?

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Brant Schroeder
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 6, 2022

@Akhand Pratap Singh If you have not made any adjustments on your end I would suggest reaching out to the vendor Lucidchart https://marketplace.atlassian.com/apps/350288/lucidchart-diagrams-connector?hosting=server&tab=support 

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DEPLOYMENT TYPE
SERVER
VERSION
7.13.7
TAGS
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