Error importing word document in the page created.

I tried to import a word document in the newly created page and received an error from the server which states, "Only word document can be imported."

Kindly check and confirm where is the gap.

2 answers

1 accepted

This widget could not be displayed.

If you're in a cloud instance, this is a known bug:

It's marked as "awaiting release" so hopefully we will see a fix soon. 

This widget could not be displayed.

The document you are trying to import from is not in a Word format that fits the specifications for that version.

It's a known problem with MS Office - the internal formats are so inconsistent and non-standard, you often run into files that tell you that they're office and turn out not to be saved to the documented standards.  Office can read/write them, but other programs can't because they don't obey their own rules.

Try opening the document in Word, then using "save as" to save it in one of the older formats - that usually strips out the non-standard stuff and makes the file readable with other things.

I'm having the exact same problem. I've tried saving my word doc as a .doc file, saving as .rtf and then saving as .docx, and using the "convert" option to get rid of "compatibility mode". Every time, I get the same "Only word document can be imported." error.  I've tried importing a simple word doc that has nothing but Normal text in it. Same error. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

495 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you