Error While Loading Confluence Page

[Dheeren Padhy]

Hi Team,

I am getting issue while loading home page or browsing my confluence page.

Its showing me like 

Description	Time	Level	Exception
Could not load bootstrap from environment	2022-04-27 10:31:18	fatal	NullPointerException:

Please suggest possible solution on my mail id vandana@icloudems.com

[G subramanyam]

Hi @Dheeren Padhy welcome to the Atlassian community.

One of the reasons for your message is that their might be an issue with confluence.cfg.xml file. And you may need to restore it to a previous state. I would suggest to raise a support ticket with Atlassian for specific steps or issue fix.

[Dheeren Padhy]

Hi @G subramanyam 

I tried to restore confluence.cfg.xml but post that its asking again to setup free trail or setup existing database details.

Please suggest what to do in this case.

[Dheeren Padhy]

@G subramanyam 

/var/atlassian/application-data/confluence/confluence.cfg.xml
/var/atlassian/application-data/confluence/shared-home/confluence.cfg.xml

I found these two location has confluence.cfg.xml file which one is right to restore and from which location.