Email notifications not working in all scenarios except testing mail server

Luke Brothers August 9, 2023

Today I noticed users are not receiving any emails from Confluence Data Center 7.19.7. For example, @mentioning myself doesn't result in an email in my inbox or in the Confluence mail queue, and editing a watched page doesn't result in an email when I've configured my personal settings for this particular notification. 

My troubleshooting:

  • I found an outdated mail server was configured that failed to send a test message, so I added a new SMTP mail server and successfully sent a test message.
  • I deleted the old mail server. Now we only have one SMTP mail server that tested successfully.
  • I confirmed the Confluence Mentions Plugin is enabled, version 4.5.0
  • I have system admin permissions and view/edit access to the spaces pages where I added @mentions and edited watched pages. 

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Kseniia Trushnikova
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 9, 2023

Hi @Luke Brothers,

This looks similar to the problem described here: E-mail notifications not working, test e-mails working

Can you please check if this scenario and solution provided in the documentation work for you?

Luke Brothers August 9, 2023

Thanks so much for the quick reply with a hot lead, @Kseniia Trushnikova . I will follow those steps and update this post asap. 

Thank you again, I really appreciate it! 
Luke

Kseniia Trushnikova
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 14, 2023

Hi @Luke Brothers,

Did it work?

Luke Brothers August 23, 2023

Sure did, thank you!

Troy Underwood
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February 13, 2024

I am having this same scenario - I checked setenv.sh, I do not see the following within this file.

  • atlassian.mail.senddisabled
  • atlassian.notifications.disabled

We are running Confluence 6.9 server

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