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Draw.io infinite load when attempting to edit diagram Edited

When attempting to open and edit an existing diagram we're taken back to Confluence and presented with a blank screen with a loading wheel that spins forever.

Screen Shot 2019-04-23 at 11.19.44 AM.png

4 answers

Can you submit details to support@draw.io please?

Hi Tristan,

Could you tell me, please:

* do you experience the same problem in another browser and Incognito mode?

* can you create a new diagram and edit it?

* what steps did you perform? did you try to edit it via: Page edit pencil icon. Page view pencil icon and "draw.io diagrams" section (can be seen on the left when space is chosen)

As a workaround, you can try to download a file and add it back to Confluence page as a new attachment. 

If nothing helps, it would be great if you could send us "Attachments" and "View format panel" (when on Confluence page with a diagram, click three dots on the top right)

You can always contact us at support@draw.io if you wouldn't like data to be shown here publicly.

Thanks, Marija

Getting the exact same response. 

 

Open Confluence Edit view on a page where draw.io macro has been placed. Click macro, click Edit to edit macro. 

 

Receive a "Loading app" message with endlessly spinning wheel. Been about 4 hours now and draw.io still has not loaded. 

Ad blocker blocking the draw.io domain from loading?

Nope. Could it be related to VPN?

We are having the same problem.  Any updates on this?

This thread is Confluence Cloud, you're using Server, it's not the same issue.

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