Does the SEN number of plugin/app change after a Data Center to Data Center Migration?

Nick Reynolds
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September 24, 2024

Hello,

 

Will the SEN number of plugins/apps from third parties change after a Data Center instance to Data Center instance migration?

 

Thank you.

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Samuel Gatica (ServiceRocket)
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September 24, 2024

Hi @Nick Reynolds 

Welcome to the Community!

No, the SEN (Support Entitlement Number) of a plugin/app does not change after a Data Center to Data Center migration.

The SEN is tied to the license of the app/plugin, not the instance itself. As long as you are using the same plugin license for the app on the Data Center instance after migration, the SEN remains the same. If you were to purchase a new license or switch to a different plugin license, the SEN would change, but migration alone does not affect it.

In short, after migrating your Data Center instance, the plugin's SEN will stay consistent.

 

Hope this helps!
Best regards

Sam

Nick Reynolds
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September 24, 2024

Hi Sam,

Thank you for the info!

So we also had to get a free trial license after the migration due to the number of users changing. I would assume that if the free trial license was applied the SEN would have changed. Then if that is the case, when we purchase a license for the plugin, would the license change again and if so the SEN would change again, correct?

 

Best Regards,

- Nick

Samuel Gatica (ServiceRocket)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 24, 2024

Hi @Nick Reynolds 

Correct, every time you update the license, a new SEN will be generated for the plugin.

 

Best regards

Sam

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