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Display issues using Jira issues macro within Confluence for JSD customer

The other day I was wondering if it's possible to use issue filter within Confluence for Jira Service Desk user (customer) - the answer was no (only for licensed user). But now I wonder, cause in the documentation it's stated this should be possible, but I assume this is only true again for the cloud version?

 

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Fabian Lim Community Leader Dec 22, 2021

Hi @Benjamin_Wettlaufer

Confluence only allows users to see jira tickets that they have access to.  In order for users (customers) to see the JSD tickets, the customers will require a jira license to the "Browse Projects" permission in your JSD Project. 

In addition to that, they would need a confluence license as well unless you have your confluence page open to everyone.

I hope this helps.

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