Disable Confluence authentication through JIRA after XML restore


after installing confluence 5.6.5 in a new server and restoring a backup from a production server we cannot log in Confluence anymore since the exported backup included an app link to a JIRA installation as "User directory".

  • source Confluence 5.6.5 uses JIRA prod to authenticate users.
  • target Confluence 5.6.5 on another server does not have access to JIRA anymore.


1/ How can we modify the target Confluence install + import in order to gain access again ?

2/ It would be interesting to have a "post-import" screen allowing to recreate a new admin user.

Best regards,


1 answer

One think to check on your JIRA User Server. Check that the confluence application isn't locked down to a specific IP, that could cause this issue.

If it's not then most likely you need to create a new "application" on your JIRA User Server for the new Confluence Server you restored to. I don't use the JIRA User Server but i have seen Crowd behave similarly. 


your solution works if the "migrated" confluence can reach the original JIRA used as User Server. This wasn't our case (initially), and we needed to perform a few change in /etc/hosts to allow the connection.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,059 views 16 14
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you