Deleted attachments still show in search

After deleting an attachment from a page and adding a new attachment, the old attachment will still show in the search results. Any ideas why or how to stop this?

5 answers

2 votes

I have found the answer to this, but I do believe that this is a bug. The attachment still existed in the Space Trash but as soon as I purged it from the Trash, it no longer showed up in the search results. Now I was expecting to find that because I was a System Admin, and therefore by default would have access to the Trash, that was why I could see it in the Search Results. I tested this by having a user that did not have access to the Trash search for the document and he was still able to see it in the search results.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

1 vote

Hi Chris,

Have you tried to re-index the instance? Here's the guide: https://confluence.atlassian.com/display/DOC/Content+Index+Administration

In case it doesn't work, we might need to re-index the instance from scratch as described here:

https://confluence.atlassian.com/display/CONFKB/How+to+rebuild+the+content+indexes+from+scratch

I hope it helps!

Eduardo

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I don't think that the re-indexing will help. I have looked into the page history and found a document that was deleted on Aug 12, but still shows up in the search results. The attachment is currently in the trash. We rebuilt the index from scratch on September 6, so we have already tried this.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 vote

Deleted my previous comment as I was looking into the wrong page and space.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

If this is resolved can you mark your own answer as answered so we can close this post :)?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

It's not resolved, I moved my last comment to go under Eduardo's answer. The re-index has not helped. One of the attachments in question was deleted on Aug 12, we rebuilt the index from scratch on September 6. It is still showing in the search results.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 vote

Re-indexing doesn't solve the problem . Deleted files show in search. Only after deleting the attachments out of the space trash it disappears from the search. This is a bug.