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Database move to new server: ORA-12514, TNS:listener does not currently know of service requested in

Daniel Schillig March 26, 2024


in our Test environment we try to move the Confluence DB Server to a new Hardware.

The DBA did an export/ import to the new Server. Both DBs are Oracle. 

We have done the changes to the confluence.cfg.xml file as adviced here:  Link 

  • We changed these parameters:
    <property name="hibernate.connection.password">xxxxxxxxxx</property
  • <property name="hibernate.connection.url">jdbc:oracle:thin:@//xxxxxxxxx:1521/</property>
  • <property name="hibernate.connection.username">conflxxxuser</property>

When we try to restart the Application, the logs tell us:

Caused by: org.hibernate.HibernateException: com.zaxxer.hikari.pool.HikariPool$PoolInitializationException: Failed to initialize pool: Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor


What do we miss here? Any help is more than welcome.


1 answer

0 votes
Fabio Racobaldo [Herzum]
Community Leader
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March 26, 2024

Hi @Daniel Schillig ,

it seems that DB is not reachable from the confluence server. Please check if there are network issues between serers communication.

This is a troubleshooting article for bamboo but should fit also your scenario.

Hope this helps,


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