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Content search extremely slow for users from one LDAP directory

Edited

Hi community,

 

I'm facing a very strange behaviour on one of my instances. 
Searching takes about 30 seconds for users from one LDAP directory. Users from the other directory don't face the same issues - it takes about 0.3 seconds to retrieve the results.

Logs neither show any errors related to the user I'm searching with nor any events at the time of searching. For the following query:

  1. query: Test Search
  2. limit: 10
  3. src: next.ui.search

 

Has anyone made similar experience? 

call_timing.PNG

 

best regards

1 answer

1 vote
Shannon Atlassian Team Nov 21, 2019
Hello Kristof,
Thank you for contacting us regarding this issue. Happy to help.
Permissions are applied after the search is completed, so the search within Confluence shouldn't differ for users regardless of their access. So there must be something else that is causing this issue. 
To start troubleshooting, can you try the following?
  1. Flush your cache. Cache Statistics General Configuration > Cache Management and Flush All.
  2. Rebuild the Confluence Index from scratch.
  3. Compare the connectivity of access to the external user directory, or using ldapsearch compared to other directories.
Let me know how that goes and if you continue to have issues.
Regards,
Shannon

I got the same problem, but after flush cache and rebuild index from scratch it still happens no matter user belong, both ldap and local user face the same problem. Our confluence version is server 7.4.7, please help to find out what is the specific reason cause the problem(we are upgrade from 5.9.4 to 7.4.7, but 5.9.4 searching faster)

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