Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Content search extremely slow for users from one LDAP directory


Hi community,


I'm facing a very strange behaviour on one of my instances. 
Searching takes about 30 seconds for users from one LDAP directory. Users from the other directory don't face the same issues - it takes about 0.3 seconds to retrieve the results.

Logs neither show any errors related to the user I'm searching with nor any events at the time of searching. For the following query:

  1. query: Test Search
  2. limit: 10
  3. src:


Has anyone made similar experience? 



best regards

1 answer

1 vote
Shannon Atlassian Team Nov 21, 2019
Hello Kristof,
Thank you for contacting us regarding this issue. Happy to help.
Permissions are applied after the search is completed, so the search within Confluence shouldn't differ for users regardless of their access. So there must be something else that is causing this issue. 
To start troubleshooting, can you try the following?
  1. Flush your cache. Cache Statistics General Configuration > Cache Management and Flush All.
  2. Rebuild the Confluence Index from scratch.
  3. Compare the connectivity of access to the external user directory, or using ldapsearch compared to other directories.
Let me know how that goes and if you continue to have issues.

I got the same problem, but after flush cache and rebuild index from scratch it still happens no matter user belong, both ldap and local user face the same problem. Our confluence version is server 7.4.7, please help to find out what is the specific reason cause the problem(we are upgrade from 5.9.4 to 7.4.7, but 5.9.4 searching faster)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

You’re invited: Confluence for MS Teams Live demo + Q&A

This past summer, we joined forces with Microsoft Teams as a part of our mission to help your team collaborate better, starting with more effective meetings. We released a new and improved Confluence...

81 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you