I have a user who has access to both Jira and Confluence according to the user details. He can login and use Jira just fine, but gets this error when trying to use Confluence:
I did my best double-checking the permissions, and all looks well. Other similar users have no issues.
Where shall I look next?
Probably because Confluence's permissions are really simple - can log in, can do things in a space.
Next debugging questions -
1) Can you find the named person in the "users" list?
2) Is it possible to @mention them in a page?
3) Are you using google accounts, atlassian accounts or a SAML setup with Cloud to provide the users?
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