Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more

Atlassian Community about banner

4,293,371

Community Members

Community Events

165

Community Groups

Community
Products
Confluence
Questions
Confluence fails to start after upgrade

Confluence fails to start after upgrade

Edited

Hi!

We just upgraded Confluence from 7.4 to 7.13.1 and receiving error below when starting confluence.

Really need some help here!

1 answer

0 votes

@Hanwi Are you using MS SQL server?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Hanwi This is usually caused on MS SQL due to a lack of permissions on the account being used by Confluence to access the DB.

Check and make sure that the account has the proper permissions. Here is a guide you can follow: https://confluence.atlassian.com/doc/database-setup-for-sql-server-9258.html

A quick check individuals do is to set the db-user as a sysadmin for the whole SQL Server. If it starts then you know it is a permission issue. Then you can remove sysadmin and follow the steps above to ensure proper permissions are in place.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

I just tried that and it did not help

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Does the startup page load with errors on it?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

I think I found the issue, took a little digging. https://jira.atlassian.com/browse/CONFSERVER-66547

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Yes this one helped me https://jira.atlassian.com/browse/CONFSERVER-65134
Thanks!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

TAGS