Hi, our whole Confluence system crashes when trying to open a specific page. We could not find information in the logs and we don't know how to have a look at the page to identify the problem. Any ideas?
can you open the page in edit mode ?
You can try an URL like http://your.wiki.url/pages/editpage.action?pageId=12345678
Maybe there you can find what is going wrong with the page
Kudos to both of you! We were able to open the page in edit mode using the mentioned link.
The problem was a multi-excerpt macro nested in an excerpt macro. Well, this doesn't make sense, but I'm very supprised anyway, that this has such a big effect. It would be nice, if Atlassian could avoid issues like that with a XML parser, because there is already XML under the hood.
It's difficult to say what might be causing this based on the brief description provided, but it's quite possible that there is either a plugin or some content on the page that is causing your instance to run out of memory and crash, but without seeing your logs and the error you are receiving it would be impossible to say what is causing this with any certainty. Therefore I would suggest that you open a ticket with Support and we'll look into it for you: https://support.atlassian.com
All the best,
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
An efficient enterprise content management system, or ECM, is a must-have for companies that create work online (cough cough, all companies). If content calendars, marketing plans, and bu...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs