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Confluence and Confluence Questions Installation

Srikanth Kalangi June 24, 2014

Hi Team,

Once we purchase this application, what would be the process for the below.

1. What will be the process to notify Atassian to inform Castlighthealth about any bugs/version upgrades or such information related to Confluence/Confluence Questions.

2. How can we seek help from Atlassian when it comes to installing/configuring the application in our environment.

3. Is there any hotline number where we can reach out for instant help?

2 answers

0 votes
Nic Brough -Adaptavist-
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June 24, 2014

1. You should sign up to Atlassian mailing lists, use their RSS feeds and you can check the UPM for plugins as well. Security alerts will also be sent to the registered technical accounts in your Atlassian accounts.

2. You should follow the documentation for installation (not just the documentation, but the knowledge base and possibly here at Answers as well). If you are stuck after working through the standard documentation, you can raise support requests at support.atlassian.com

3. No. Atlassian do do telephone support for Enterprise users, but only after you've raised the issue at support.atlassian.comand demonstrated that you've worked through the stnadard documentation

You could also engage one of the experts or partners for telephone or onsite support.

Peter Van de Voorde
Community Champion
June 24, 2014

Hi Nick, according to the information on this page : https://www.atlassian.com/software/confluence/pricing/?tab=download

they do give 24x7 online and phone support, or did I misinterpret?

Nic Brough -Adaptavist-
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June 24, 2014

My answer was too short - it's been edited, as you're right about the Enterprise licences. My experience of that is that you still need to raise the issue at support even if it's just to have somewhere to attach logs and paste the results of questions.

Peter Van de Voorde
Community Champion
June 24, 2014

Ok, just wanted to be clear that I didn't misinterpret anything :)

Nic Brough -Adaptavist-
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 24, 2014

It was good that you picked up my broken and misleading prose! :-)

0 votes
Peter Van de Voorde
Community Champion
June 24, 2014

Hi Srikanth,

1. Atlassian normally notifies it's customers by email if there are security updates. They also regularly blog about new versions of their software.

2. You can always log a support ticket at https://support.atlassian.com

3. If you buy an Enterprise License you will also get 24/7 phone support.

Best regards,

Peter

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