Confluence: after import from a backup no login possible.


we did a new installation of Confluence, everything running OK.
Afterwards import a backup from the existing Confluence (which has a connection to the AD for logins). Now no login are possible. Always get "Username and Password are incorrect". With the old User/PW, which I used for installation as well as well as for the ones which are used in the actual Confluence - via AD.

Any idea how that could be solved?

many thanks in advance


2 answers

Hello Juergen, there is a chance that Confluence is reading from previous app configurations as per imported data. In order to regain access you can perform the needed changes through the database, as outlined in the "Restoring Passwords To Recover Admin User Rights" doc which can be accessed here.

Hope it helps!

Sorry to say - no :-(

Could it be that the problem is related to the database? As evaluation is using HSQL and the import is using MYSQL?
As I couldn't find the entries from a.m. instructions point 2 for HSQL.
Furthermore if I'm doing changes there, like descriped there, I get error-page with "Referer URL not found" and several Java-errors :-(

Seems I have no chance to get a copy of my existing Confluence running on another PC :-( as I'mn fighting with this now since several days.

Any other idea :-)

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Dec 10, 2018 in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

191 views 4 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you