It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Confluence Site Backup and Restore, Stuck on Starting...

I'm currently trying to migrate my test version of confluence to another machine by using the back up and restore method out lined in the wiki, and when I try to do setup from restore it hangs on just starting. The only clue I have is the 'error on page' indication in the bottom left hand corner. Please see the screenshot below.

Key points in my scenario are;
Moving to the same OS
I'm currently on the trial version
I'm going from confluence 4.3.1 to 4.3.3
I'm also switching databases from postgre SQL to mysql
My xml back up file is 6.5mb

Any ideas would be greatly appreciated.

4 answers

1 accepted

Hello There,

Analyzing your scenario per your description I would like to comment some points with you in order to try to help:

* As you're on the version 4.3.1 it's recommended to firstly migrate to the same version and after upgrade your instance from 4.3.1 to 4.3.3, the upgrade steps are the following:

* Another option to migrate your Confluence to another server running the same OS would be the following approach:

I hope this helps, if you need more assistance I would suggest you to raise a support ticket at our and so we will provide a better assistance to your case to solve your problem.

Best Regards,


It would be better if you install confluence first, then upload the backup from admin.

In order to get it to work I used a mix of Luis and Muhammad's advice.

I marked Luis answer as correct as I feel the issue was the fact I was going from 4.3.1 to 4.3.3 but surprised a version check isn't applied when trying to restore.

So for anyone with the same problem as me I've installed the same version as before (4.3.1) , then installed an empty version of confluence, restored from the admin section with my newly created admin account and it worked.

Getting the same symptom upgrading test environment from 5.8.6 to 6.0.1. Going on a week of trial and error now. Anyone able to resolve this?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

2019: All Wrap(ped) Up Like a Present

Hindsight might be 2020 but looking back, a lot of cool new features rolled out in 2019. From new collaboration and organizational powers to fresh templates and handy integrations, it’s been quite th...

248 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you