Welcome to Atlassian Community. It's nice to meet you.
You'll want to have a look at your Confluence Server logs as well as what's going on in the Developer Tools > Network console of your browser. This should tell you what it's hanging on.
You can feel free to share any messages you encounter there, as well as which version of Confluence you are running, and I can help you to determine the issue.
Thank you, James.
I suspect you might be running into this bug:
Specifically, it mentions the info, etc. macros, but it has affected other macros, such as the code block macro. This would depend on your version of Confluence, but it's been affecting the latest versions.
There's a workaround you can apply that has helped some users listed on the ticket. Could you give that a try and let me know if corrects the issue? If not, I would ask that you can record the behaviour into a HAR File so we can have a deeper look.
The workaround says that it should be added in the Custom HTML section.
Some users have found the below custom HTML resolves the issue in Chrome:
Copy text/code below into BODY section of Configuration --> Custom HTML
Can you give that a try and let me know how it goes?
Thank you for trying the workaround and confirming that it's not effective in your situation.
I'd like to raise a ticket for you in support, but I wasn't able to find a license associated with your email address. Could you confirm with me if you have a valid license currently?
This is a short week. We had Columbus day on Moday and tomorrow, our 5-4-9 Friday off, however, I entered this through my gmail account so I could see it when I wasn't at wasn't at work given we're on GMT-0700 aka PDT (Los Angeles time zone).
Thank you for confirming that.
I see my colleague replied to you before I had a chance to update the case with your details. Feel free to reply there with a copy of your HAR file and Support zip. I want to be able to confirm that you are indeed encountering the issue in the bug.
Thank you for your help.
Hi @James Rinkevich,
I see that your case with the support team is about to timeout since we haven't heard from you recently with a copy of your HAR file and support zip. You'll want to reply in the next day or so to avoid that happening! Let me know if you're having any trouble uploading files to the support portal.
We spotted the problem in our case and it had to do with a totally different plug-in we are using named Linchpin Events. An upgrade was available and once applied our problems went away.
Very unclear why Linchpin Events was in play at all on our offending page(s) where the Code Block macro was used, but no macros from Linchpin?
Thank you for letting us know about that. It could be that there's something running in the background from Linchpin Events that is causing this. I would also recommend contacting Linchpin to see if this is a known issue on their end.
Let me know if you have any trouble.
- Create your own custom emoji 🔥 - "Shake for Feedback" on mobile 📱 - An endless supply of GIFs via GIPHY 🤩 Is there anything quite as nice as a pleasant surprise? Comment below with what...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events