Cannot upload image to Confluence

[danmurfitths]

Hi,

I'm currently getting an error while trying to upload images to Confluence through the "Insert files and images" modal. The error is:

• Error getting file from media service with id xxxxxxx-xxxxxxx-xxxxxx-xxxxxxx. Reason: TRANSPORT_ERROR

The upload bar moves across but never appears to complete, then this error shows. There doesn't appear to be any known problems when I check the Atlassian service status page, and my colleagues are also seeing the issue. I'm using the latest version of Chrome.

Can anyone help? Many thanks

Dan

[Ferid Habib Djivan · Accepted solution]

Hi,

This is a known issue the Confluence team is now working on. The status page was updated to reflect this (https://status.atlassian.com/)

"Confluence Cloud customers are unable to preview or upload non-image attachments. Incident team has identified the issue and is working on restoring service"

[alanbleier182]

No fix for this very basic feature yet?

[Ferid Habib Djivan]

Hi Alan,

This issue was just a temporary bug. It has been been fixed later that day.

[alanbleier182]

Well, it's happening again today:

[Ishira Liyanage]

I'm having the same problem now

[Matthew Wright]

I am also having this issue, a few files uploaded earlier today, but now nothing is uploading without a timeout

[Deleted user]

+1

[Yara Khalil]

Yes happening with me too 

[Júlia Florit]

Receiving errors too...

[Beppe]

no solution yet? today, it happens to me too 

[Ola Geihroh]

+1

[Bastien Hell]

+1 too

[Felix Turbanisch]

Same issue here

[Ricardo Neto]

Same here...... :\

[Marc Turner]

Same here trying to add a 30kb jpg file. I can copy and paste images from other confluence pages so its an upload issue. 

[yener llevi]

+1

[Iwan Lottenbach]

same here

[Deleted user]

same here!

[Ferid Habib Djivan]

Issue has been acknowledged by Atlassian. You can subscribe to get automatically updates once solved: https://confluence.status.atlassian.com/

[용환 전]

same here

[Iwan Lottenbach]

Somebody taking care of?

[Sandor Kocsis]

same here

[Manfred Lauterbach]

An ongoing disturbance in the force, there is

News headlines : Rogue Sith Lords managed to psychically compromise Atlassian yet again in a bold deceptive strike, simultaneously framing innocent Atlassian staff in the process. truly devious.

[Anna Hindley]

same issue too

[Brian O'Hare]

We are experiencing the same issue uploading an svg (the same file which had been uploaded successfully before today)

Error getting file from media service with id a320b71b-b029-4133-93d5-8727475e0b9a. Reason: TRANSPORT_ERROR

[Anubhav Verma]

Hi 

I am having the same issue, is this something from Atlassian end or do we have a fix for this by any chance ,,,, 

[Hanna Rassokha]

same problem exists

[Mark Verkerk]

We are experiencing this issue as well.

[Francescop]

UP UP UP

• Error getting file from media service .... Reason: TRANSPORT_ERROR

[Joshua Lawrence]

YUP Reason: TRANSPORT_ERROR

[שיר בירנבאום]

Same here.

Please fix ASAP

[Brian O'Hare]

They have updated the status of the cause here: https://confluence.status.atlassian.com/

[Javier Vieira]

OMG I have 2 hours trying to deal with this on my end, where is the QA team? xD

[Manuvimal Mohan]

Please fix this ASAP

[Manuvimal Mohan]

Started working now. thanks

[Manfred Lauterbach]

Atlassian Ninja Jedi miraculously break through enemy lines and covertly fix the issue overnight. All is well again on planet attachments, birds are singing, the sun is shining.

[Robert Horn]

I still have this issue, despite the reported resolution!

[Brian O'Hare]

After the reported resolution I was able to upload files for a short period.  The problem has come back and I can no longer upload files.

[Robert Horn]

it just worked for me

[Japhet Labay]

happening for me too.

any workaround at the very least?

[Japhet Labay]

it's working now! thanks atlassian community

[tho_duong]

Look like problem happens once a year. Still not fix until now 

[tho_duong]

it works finally

[Koen de Jonge]

[Koen de Jonge]

it seems to be a little different but also ma simmilar problem...

can anyone help me?

[Nick Mos]

Still have this issue

Error getting file from media service with id xxxxxxx-xxxxxxx-xxxxxx-xxxxxxx. Reason: TRANSPORT_ERROR

[Thao Nguyen]

+1

[Purvesh Patel]

+1

[GT]

+1

[Brian O'Hare]

They have updated the status of the cause here: https://confluence.status.atlassian.com/

[שיר בירנבאום]

Still not working for me.

Unable to insert an image 

[Michael Lautru]

I'm also getting the error, whether the file is an image, a PDF, anything I try to attach to my confluence page...always the same transport error. 

Error getting file from media service with id e98bbabc-6ce8-4fd6-9f20-e4e8903baded. Reason: TRANSPORT_ERROR

[Michael Lautru]

yay!! it works again!

[Alana Fernando]

hi Dan,

this could be due to either network issue. 

or else the issue might be the size of your file and configured attachment size of your confluence by admin. 

Refer : Configuring Attachment Size 

[alanbleier182]

Managed to replicate the bug on Firefox 66.0.5... after successfully  uploading two images earlier

[Sumedh Inamdar]

It's not about image size...they are very small...