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Cannot create external user with Confluence Internal Directory specification

Dear Community,

I searched the web now for quite some time and also followed the other confluence help articles but cannot solve by problem:

I am an admin on a server (v7.2.1) and cannot create new external users with the Confluence Internal Directory specification. I only have the possibility to add users with my companies internal Delegated LDAP Authentication (see screenshot)2021-01-13 12_09_58-Window.png

Where can I create users in the internal directory or shouldn't there be a drop down field where I can define if I want to create a user with internal or LDAP directory?

Crazy thing: I already have created external users successfully in the past and can see that the correct internal directory was used, see screenshot.

2021-01-13 12_12_13-Window.pngThank you for your help

2 answers

1 accepted

0 votes
Answer accepted

Topic was solved by trial an error by myself.

I had to log on as another admin user which was already part of the Confluence internal directory.

Then I used that local admin to change the directory order and created the local external users with the internal directory.

Than I had to switch the directory order again, otherwise I experienced login issues as with my admin who is part of the LDAP Windows AD

0 votes

Hi in the user directories ,

i think you have to choose the directory order.

if you want to use LDAP authentication, that should be on Top.

Hi, I do not want to use my companies Microsoft Active Directory but the Confluence internal directory in the creation process.

And I already tried swithing the directory order.

It did not help.

So, sorry, that did not help

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