Cannot add youtube video or twitter stream with widget connector (grey gear)

i have a trouble with the Widget connector i.e. by adding a Video or Twitter stream to any site in confluence. In the Webbrowser console i became an "500 internal Server" error.

by adding a Video, in the widget connector popup, the preview shows only an Grey gear Icon.

by adding a twitter stream, i can see the preview, but after click on the button "insert",  nothing happens. the site would be autosave, but when i make another Change (add text), the Save button persists grey and not functional.

 

1 answer

1 accepted

0 vote

Hi Georg,

Does this occur with any Youtube video or Twitter stream? 

You said this occurs with any site; do have several Confluence instances running? What version are they on, so I can test with this?

Thank you!

Regards,

Shannon

Hy Shannon,

thank you for your fast answer.

Yes, this occur with any youtube video or twitter stream.

WIth any site i mean the pages :( Sorry, for my bad wording ;)

After further tests we have with have problems with several macros (Widget Connector, Content Report Tables' ...)

Can this happen with my migration from Version 6.0.1 (Windows 2008R2 + MSSQL) to 6.6.1 (CentOS 7 + MySQL)?
I've followed the migration path.

I don't think that would affect it, Georg.

Are you able to see what's going on in the Confluence Server Logs when you try to do this? 

Are you behind a proxy or firewall? Are you able to bypass the proxy and test if it works?

Does the problem occur on several browsers? 

Regards,

Shannon

yeah, but i cant interpret the logfile :( can you give me support? i can deploy the logfiles on my webserver.

The firewall was completely deactivated and i'm not behind a proxy.
the problem occurs in every browser.

Greetings,
Georg

Georg,

You won't need to interpret the logfile yourself, I just need to see what it says. You can have your server admin tail the logs while you're generating the error at the same time. Then, any lines that you see that start with ERROR, along with the "caused by" statement will help. You can pass those along in reply to this thread and it will help explain why you're getting the 500 error.

The 500 error just means there was "some kind of problem" but it cannot be more specific than that, so Confluence may have more details.

Regards,

Shannon

Georg,

Thank you! 

So I see the same error over and over again, and it's the exact same as here:

Do you happen to be on Linux Red Hat? You could try the workaround listed there and see if you can get around it, but I would also suggest trying to clear the Confluence Plugin Cache.

Do let me know if you have any trouble with that or any questions.

Kind Regards,

Shannon

Hy Shannon,

many thanks to you :)
This solves my problem.

greetings,
Georg

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Confluence

We want to see the templates you've created in Confluence!

Hi Community, Jessica here from the Confluence Product Marketing team!  July’s community challenge is all about sharing pictures  — and as an extension of our first post on what ...

461 views 19 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you