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Can't remove site-admin group from user


I'm an admin for our Confluence cloud instance along with a couple of other admin users. We are all part of the site-admins group. One of the admins has left the organisation and I can't remove them from the site-admin group or revoke their site access. I keep getting an error that I don't have permission to remove site access for the user.

2 answers

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Answer accepted

The user I couldn't remove was an Org Admin. I created a support request and the Atlassian team did some behind the scenes permissions changes to make me the Org Admin instead.

Hi Toby, 

I had the same issue. 


- Go to and sign-in if prompted. 

- Click on your Organization name. 

- Click on Settings >> Administrators.

- Remove the User. 

- Go back to User Management and you'll be able to Revoke Site Access for this user.


Hope this helps. 

Thanks for the suggestion. Unfortunately I don't have any Organization settings available, only site settings.

No worries, sorry couldn't be of much help there.

Looks like your Admin would be the go-to person.


I am an Org admin and I'm trying to remove Confluence from 2 site admins, but all options for JSW, JSM & Confluence are grayed out. I want to leave them access to JSM & JSW. Is there a way I can remove their Confluence?

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