Can not add attachments

[Anderson Hsu]

Dear support Team,
when you add attachment, it will show message : Error while generating placeholder. Is ther server available?
Is there suggestion for it ? Thanks a lot.

[Avinash Bhagawati {Appfire}]

Hi @Anderson Hsu ,

The error is due incorrect reverse proxy config in confluence. Please make sure that you have added below parameters in server.xml

proxyName="<subdomain>.<domain>.com"
 proxyPort="443"
    secure="true"
 scheme="https"/>

Also refer below document for additional details.

https://confluence.atlassian.com/kb/securing-your-atlassian-applications-with-apache-using-ssl-838284349.html?_ga=2.265402122.461906779.1576462148-1560727921.1571396603#SecuringyourAtlassianapplicationswithApacheusingSSL-PartA.ConfiguretheAtlassianapplications

Thanks,

Avinash