Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

CCMA failing with the error: Couldn't retrieve entities to build v2 request

Hi all

I'm trying to run a test migration from our server to the cloud using CCMA (Confluence Cloud Migration Assistance). The test is always failing.

Versions of our tools are:

- Confluence server: 7.13.7 LTS

- CCMA: 3.3.9 & 3.3.7

At any case I'm receiving the following error: An unexpected error occurred during step: Migrating users and groups. Error: Couldn't retrieve entities to build v2 request.

Any idea here? does anyone facing the same problem like me?

Thank you in advance for any advice/hints

Cheers, Ramy

2 answers

1 accepted

0 votes
Answer accepted

Hi all

I was able to fix my issue. There were changes happened behind the scene on network setting at my company. We have reviewed the instruction and updated the settings.

I also have updated the version to the latest one CCMA 3.3.11 (published today:


Thank you @Ismael Jimoh for your effort and looking at my issue.


Cheers, Ramy

Hello, we have the same problem, can you please detail your changes for the settings?

0 votes
Ismael Jimoh
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 22, 2022

Good day Ramy,

I will raise a problem ticket with Atlassian along with letting them know you are migrating.

I will also consider dropping down to CCMA 3.3.6 as the other 2 have bugs that have impacted me and I had more success with this version.

In any case I will recommend raising a ticket to Atlassian as they could also review if the error is happening in Cloud. 
generate and share a support zip and the migration id where you got the error.


Good morning Ismael

Thank you for your advices and sharing your experience with me. I have already several open Tickets with the support and I also shared with them the support zip file. I'm waiting for their answer.

I thought, I have to share my problem with community, if someone has the same problem or even has a solution.

You are right, I will give it a try with CCMA 3.3.6. I will let you know.

Thanks a lot and best regards


Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events