All users cannot login to Confluence

All users including administrators cannot login to Confluence.

The following error(s) occurred:

  • Please re-enter your login details and type in the word below.

URL also redirects to /login.action?os_destination=%2Findex.action&permissionViolation=true

atlassian.confluence.log shows the following

WARN [http-nio-8090-exec-3] [confluence.impl.vcache.SynchronousExternalCache] lambda$get$7 Failed to read entry from cache 'com.atlassian.confluence.security.login.DefaultLoginManager': Failed due to UNCLASSIFIED_FAILURE
-- url: /login.action | traceId: 90de3db34d721c47 | userName: anonymous | action: login

Please help. Thanks much!

2 answers

0 vote

Have you restarted confluence?  Wonder if there's a backend connection issue to the database.  Assume your users are on the internal directory and not crowd/jira or 3rd party saml?

Thanks Gregory for your kind reply. The issue happened after we have to shutdown the server running confluence for maintenance. Users are in JIRA. Please advise.

0 vote
Steven Behnke Community Champion Oct 18, 2017

CONFSERVER-45656 indicates that this error message does not relate to people not being able to log in; however it does present in the same version. 

Gregory is on the right path: What are you using for directories? Jira internal? LDAP? We can't help without information.

Thanks Steve. From JIRA there is connectivity to Confluence. The issue started after we shutdown the server for maintenance and restarted the server. 

atlassian-confluence.log shows the following error

[crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication 

Please advise.

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