nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

All users cannot login to Confluence

Tech Support_g7col1

All users including administrators cannot login to Confluence.

The following error(s) occurred:

Please re-enter your login details and type in the word below.

URL also redirects to /login.action?os_destination=%2Findex.action&permissionViolation=true

atlassian.confluence.log shows the following

WARN [http-nio-8090-exec-3] [confluence.impl.vcache.SynchronousExternalCache] lambda$get$7 Failed to read entry from cache 'com.atlassian.confluence.security.login.DefaultLoginManager': Failed due to UNCLASSIFIED_FAILURE
-- url: /login.action | traceId: 90de3db34d721c47 | userName: anonymous | action: login

Please help. Thanks much!

Accepted answers

All comments

Gregory Van Den Ham_2hc9n5

Have you restarted confluence? Wonder if there's a backend connection issue to the database. Assume your users are on the internal directory and not crowd/jira or 3rd party saml?

Steven F Behnke

CONFSERVER-45656 indicates that this error message does not relate to people not being able to log in; however it does present in the same version.

Gregory is on the right path: What are you using for directories? Jira internal? LDAP? We can't help without information.

Tech Support_g7col1

Thanks Gregory for your kind reply. The issue happened after we have to shutdown the server running confluence for maintenance. Users are in JIRA. Please advise.

Tech Support_g7col1

Thanks Steve. From JIRA there is connectivity to Confluence. The issue started after we shutdown the server for maintenance and restarted the server.

atlassian-confluence.log shows the following error

[crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication

Please advise.

Noni Khutane

We are experiecing the same issues as Steve.

Was this resolved?

RRM Admin

I have the same issue after a fresh install with local user database.

we get the login screen enter the credentials and get redirected to the

login.action?os_destination=%2Findex.action&permissionViolation=true

when I try incorrect credentials I get a warning saying username/passwords are wrong. concluding that credentials are correct and validated against the user database.